Referrals to TeleMental Health
Current Wait Time
Approximately 5-6 months (once referral is received).
[Last updated on: January 31, 2023]
Telepsychiatry, one of the services in TeleMental Health, is a modality of care that delivers real-time client care via secure videoconferencing. This innovative and effective mode of health services delivery bridges geographical disparities and improves access to psychiatric care. Consultations typically take place in health care facilities including hospitals, primary care clinics, and community-based mental health facilities; they utilize a secure telecommunications connection through the Ontario Telemedicine Network (OTN).
The CAMH Telepsychiatry Service provides consultation and assessment for general psychiatry, whereby clients are placed on a waitlist to be assessed by the first available psychiatrist. CAMH Telepsychiatry has also partnered directly with community organizations, including Family Health Teams, to provide both direct and indirect client care, as well as with Keewaytinook Okimakanak Telemedicine (KOTM) to provide care to clients in numerous First Nations communities in Ontario.
Clients must be notified that the consultation will take place via videoconference. Our Telepsychiatry Service is NOT a crisis service. Clients who are experiencing a mental health crisis should go to their nearest emergency department.
Ongoing treatment or therapy is not currently offered through TeleMental Health Service.
CAMH is a teaching hospital committed to research in the field of mental health and addictions. As part of our ongoing efforts to improve client care and program development, CAMH Telepsychiatry may invite clients to participate in research and quality improvement initiatives.
Adults 18 years of age or older who are seeking assessment or consultation in general psychiatry via videoconference and who live in the North East, North West and North Simcoe Muskoka LHIN regions and/or self identifies as a Partner Site in Ontario (regardless of LHIN).
Clients/patients must be 18 years of age or older. Please check with the psychiatrist before referring any client/patient under 18.
Clients/patients looking for a consultation or assessment in general psychiatry.
Clients/patients must be referred by a physician or nurse practitioner.
Clients/patients must be willing to participate via videoconference on CAMH approved platforms.
Clients/patients in the North East, North West and North Simcoe Muskoka LHIN regions and/or self identifies as a Partner Site in Ontario (regardless of LHIN)
General Exclusion Criteria
Clients/patients 17 years of age or younger. Please check with the psychiatrist before referring any client/patient under 18.
Clients/patients in crisis who require immediate care.
Clients/patients currently being followed by a psychiatrist.
Clients/patients seeking assessment as requested by a third party (e.g., legal/court purposes, child services, insurance, work disputes).
Clients/patients who refuse to participate via videoconference on CAMH approved platforms.
Non-Partner Sites in all other LHIN regions excluding North East, North West and North SImcoe Muskoka LHIN regions.
Services Offered As
Types of Treatment and Services Offered
Real-time consultation for client care via secure videoconferencing.
CAMH Telepsychiatry provides general psychiatric assessments and consultations to adults throughout Ontario, and offers two distinct models of care: the general provincial referral model (GPRM) and the integrated care model (ICM).
- In the GPRM, clients are placed on a waitlist to be assessed by the first available psychiatrist for a one-time consultation.
- In the ICM, psychiatrists are partnered with a community-based organization for regularly scheduled direct and indirect care. In this model, each psychiatrist meets with their partner organization (e.g., FHT, CHC, AHAC etc.) via videoconference on a bi-weekly basis for a three hour session comprised of both direct client care (e.g. assessment, diagnosis and treatment recommendations) and indirect client care (e.g. consultation, supervision and system planning). The ICM was designed to address identified needs by increasing continuity of care for clients and increasing capacity in primary care by building virtual multi-disciplinary care teams. Since its inception in 2014, 44 community organizations have partnered with CAMH Telepsychiatry, with that number continuing to grow. Click here to view a map of the ICM communities.
CAMH Telepsychiatry is also conducting a research study to examine client mental health outcomes in the ICM as compared to the GPRM, and to evaluate whether outcomes are affected by post-consultation follow-ups with patients and their providers. The findings of this research will help to inform quality improvement initiatives, will contribute to the evidence-base around best practice in telemental health, and will help guide future innovations in care delivery.
- The General Provincial Referral Model (GPRM) - Referral Protocol
- The Integrated Care Model (ICM) - Referral Protocol
*Important: Some links are only compatible with specific browsers (Chrome, Safari, Firefox).
*When opening PDFs, press shift and refresh on your browser at the same time to ensure you are viewing the most updated version.
Telephone: 416-535-8501 ext. 34778
Toll-free: 1-800-463-2338 ext. 34778
Location: 1051 Queen Street W., Toronto
Please ensure that all referrals contain the following forms and scales: CAMH Fax Cover Page, Referral Form, Gad-7, PHQ-9, and Sociodemographic Form below.
All ADHD assessments must include the ADHD Scales.
For assistance, refer to the Example below.
All information is to be filled out when faxing a referral request.